TTH Policies


Payment Information

Our webstore accepts Apple Pay, Credit Card and Paypal. Instore payment options include Apple Pay, Debit, Credit [excluding AMEX] and cash. If you purchase online and are local to Winnipeg you may select instore pickup!

Currency

All prices are in Canadian dollars.

Taxes

All Canadians will be charged the GST/HST rate for their province. 
Manitoba residents will be charged 8% Provincial Sales Tax (PST) on orders.  The following items are exempt from PST: menstrual products [no GST/HST either], cloth diapers, diaper covers, inserts, liners, and doublers.  All Canadians will be charged the GST/HST rate for their province. 

Shipping

We offer many options for shipping.

Free Local Pick up
Tiny TreeHugger is located at 600 St. Anne's Road, Unit 140 in Winnipeg, Manitoba. Most orders will be available for pick up in store same day if the product is not specified as PREORDER. 

Canada Post
Expedited Shipping with $100 insurance.
Shipping costs vary depending on the province within Canada 
Expedited within Canada = $7.99-14.99 varies with destination
Heavy orders = $20.00
Free Shipping on orders over $99.99 within Manitoba, $199.99 other Canadian Provinces [Territories excluded]. Not applicable to heavy orders. 

Shipping costs to USA = $14.99
This option includes a tracking number and $100 insurance.
We understand this isn’t always ideal, but please know we do not make any money from this shipping charge. This rate gets your package to you fast and in your hands to you sooner! Any additional costs including customs and duty are responsibility of the customer. 
International Shipping - $40.00
This includes tracking and insurance. Please note this is an estimation for our flat rate. We will cover partial costs but if they difference is greater than expected due to a heavy or large parcel then additional charges will be invoiced. Alternately if the actual cost is LESS that the amount paid, we will refund any difference over $5. Any additional costs including customs and duty are responsibility of the customer. 

Orders are often shipped within one to three business days. The TTH shipping fairies do their best for you! As we are a small family run business there may be exceptions to these times. If you have time constraints, please email us or call BEFORE you place your order to be sure you receive it in time. 

You will receive a shipping notice with Canada Post tracking information.  Expedited Parcel through Canada Post, which includes a tracking number and $100 of insurance.  Please email for shipping quote if you need your order shipped fast or guaranteed insurance and tracking. Approximate delivery times are 1 day within Winnipeg, 1-3 days within Manitoba and 2-7 days within Canada, up to 1-2 weeks when shipped to the USA. 
 
PLEASE NOTE: additional shipping charges may apply to heavier items (e.g. laundry products, outdoor play toys, etc).  Please contact us for more information or a quote if needed.  Thank you.

Returns & Exchanges

Sorry no returns or cancellations. Exchanges will be accepted on new, unwashed and unused items within 14 days of receipt.  A restocking/cancellation fee of 10-25% may be deducted from your total at our discretion. Please email info @ tinytreehugger . ca before returning your item with the subject "Return".  Include a note with the product with your name, address, email and order number.  All return shipping costs for refunds and exchanges are the responsibility of the customer.  All items on sale/clearance and special order/preorder items are final sale - no exchanges or returns. 
For hygienic reasons, the following items are always final sale - cloth pads, underwear, earrings and swim diapers.
Was there is an error in receiving your order? Please advise us within 10 days of receipt.
We reserve the right to cancel any order at any time. 

Tiny TreeHugger - local Winnipeg boutique and online store. 

600 St Anne's Road, Unit 140
Main floor entrance, park on the north side!
Winnipeg, Manitoba
Ph: 204.800.2312

Regular hours -
NEW Monday hours are HERE & we are now open 6 days a week!
Monday - Saturday 10-4
Now open late until 6pm on Thursday! 
Closed Sunday.

All long weekends CLOSED Mondays.
Also New Years Day, Good Friday, Canada Day, Remembrance Day, Christmas Day, Boxing Day. 

Bringing you eco-friendly options since 2009.


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